Refund & Return Policy

If you ordered the wrong product, we can exchange it as long as it is safely returned to us unopened and unused within 14 days of receipt. We do kindly ask that you pay for the return postage and packaging. 

In order to return a product, contact Customer Service first to state your intention : Any unsolicited or unauthorised returns sent to us will be disposed of. Customers are responsible for return shipping costs. If the item is not returned in its original condition, the customer is responsible for any loss in value.

Returns must be received within 10 working days of the request being issued. If an item is not returned within this time frame, we will no longer be able to accept it.

Once we have received the returned item, we will fully inspect it to verify any faults (if applicable). Please allow up to 5 working days for inspection and the replacement dispatched or credit issued.

Should we discover that there is not a fault, we will not issue a replacement or create a credit. You will then have 14 days to either collect the item or we will dispose of it. We will be in contact via email or phone, so be sure to provide those details.

Black Swan Sibyl is not responsible for reimbursing any shipping cost for returning items or for items that get lost in transit. Therefore, we suggest sending returns via a trackable service and ensuring the correct amount for postage is paid. Please ensure your returned items are packaged securely and sent to the following address, with the order number clearly written on the outside:

Black Swan Sibyl Returns
Steenstraat 10A
Arnhem 6828CJ
The Netherlands

Please include a copy of your purchase receipt, your contact information & details of the return.

Updated : 05 October 2022

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